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Re: I have Premiere Elements 13 on my PC and on the NB installed. However on the NB it is showing me a Window - I suppose to download a Manager Programm which I tried and your side said this programm no longer exists.

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Oskar

 

Thank you for the reply.

 

Am I correct in understanding that you can install Premiere Elements 13 on your other computer, but not on this particular notebook computer?

I concluded that from where you wrote

Which I installed on my PC and worked with and I have no Problems their,

However I installed it on my Notebook as well to be more flexible.

If your notebook computer is giving you the message asking for the Adobe Application Manager, have you downloaded and installed the Adobe

Application Manager from the link that I posted in post 1? If so, what was the result? If not, please do so.

 

At this point, we are directing our suggestion to the specific message that you are receiving. There may be other factors, but we must be

guided by the obvious and then think out of the box if going by the actual message does not help the situation.

 

This is not Adobe. Rather user to user. Lots to explore including the notebook computer's specifications et al. But at this point we need not go there

since we have a specific message facing us.

 

We are here if you want to exchange the problem information to try to get to a resolution. If you do not want to do that, have purchased the product

from Adobe within the last 30 days, and want return/refund, you can contact Adobe Chat Orders for the return/refund. If you purchased the program

from an authorized reseller, then you need to deal with the return/refund policy of the seller. But that does not seem like a practical solution,

since you appear to have the program working on your other computer and that avenue will be lost with the program return.

 

I am not affiliated with Adobe in anyway. Just a user of the products who would like to help you.

 

ATR


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