Hi there, I have the Adobe Photoshop CS5 Extended Student and Teacher Edition. I bought this 8.11.2011. At the time, was unable to install this on my own, as the program kept saying the serial umber was not valid. You still had phone customer service at this point and I was able to have someone on the phone walk me through the installation who then ultimately helped me by logging into my computer remotely. The only thing I remember is that he was in Poland. My old computer is no longer working, I am a photographer and I need to install this on my new computer. (My understanding is this can be done only twice?) I have the product code:PHXSW2-3484-3933-5106, my 'vorgangsnummer': 0207019365 and the serial number: <serial number removed>.I have since worked with two adoble customer support agents, and both have told me its a technical issue. The laast attempt had me open the first file (1 of 2), which was successful, I then downloaded the second one, and I received a message box with "The file archve part of Adobe photoshop CS5 is missing. You need all parts in the same folder in order to extract Adbe Photoshop CS5. Please download all parts" I would really really appreciate help here, as im really really not good at this stuff...
↧